Head-to-head
Vouchnest vs Delighted
Delighted is the industry standard for NPS and CSAT surveys. Vouchnest is built for collecting and displaying customer testimonials. They're complementary tools for different stages of the customer feedback loop.
The short answer
If you need NPS, CSAT, or customer survey scoring, Delighted is the best-in-class tool. If you want to collect video and text testimonials and display them publicly as social proof, Vouchnest is purpose-built for that. Many customers use both.
Feature comparison
| Feature | Vouchnest | Delighted |
|---|---|---|
| Free tier | 1 space, 10 testimonials | Free survey plan |
| In-browser video recording | ✓ | – |
| Text testimonials | ✓ | – |
| NPS surveys | – | ✓ |
| CSAT surveys | – | ✓ |
| Wall of love embed | ✓ | – |
| Email survey automation | – | ✓ |
| API access | – | ✓ |
| Moderation queue | ✓ | – |
| Hosted wall page | ✓ | – |
Pricing comparison
| Plan | Vouchnest | Delighted |
|---|---|---|
| Free | $0 | Free - limited surveys |
| Paid from | $15/mo - unlimited | $24/mo - Essentials |
| Popular plan | $15/mo - all features | $49/mo - Pro |
| Annual discount | $150/yr | Available |
Who should pick which?
Pick Vouchnest if...
- →You want to collect video and text testimonials
- →You need a wall of love for your website
- →You want a hosted collection page
- →You need moderation and approval workflow
- →You want a simpler, lower-priced tool
Pick Delighted if...
- →You need NPS, CSAT, or customer survey scoring
- →You want automated survey distribution by email
- →You need a dedicated feedback analytics dashboard
- →You don't need public testimonial display
- →You have budget for dedicated survey software
Try Vouchnest free
Collect and display testimonials. Free to start.
Start free - no credit card