Delighted alternatives for NPS surveys

Delighted is the go-to NPS and customer satisfaction survey platform. But its pricing starts at $224/mo with no free tier. Here are five alternatives, compared honestly.

Feature comparison

Tool	Paid from	Video recording	Social import	Wall embed
Vouchnest← this one	$15/mo or $150/yr	✓	X, LinkedIn, Google	✓
Delighted	$224/mo	–	–	–
AskNicely	$500+/mo	–	–	–
SurveyMonkey	$25/mo Standard	–	–	–
SatisMeter	$29/mo Growth	–	–	–

What to look for in a Delighted alternative

📋

NPS survey capabilities

Delighted sets the standard for NPS surveys. Make sure any alternative offers similar survey customization and response tracking.

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Pricing for scale

Delighted starts at $224/mo with no free tier. If budget matters, look for a tool with a generous free plan or lower entry price.

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Surveys vs testimonials

NPS scores tell you what customers think. Video testimonials show it. Consider whether a testimonial tool might serve your needs better.

The full breakdown

Vouchnest

Video + embed

Free: 1 space, 10 testimonials (2 videos), branding · Paid: $15/mo or $150/yr

Strengths

✓In-browser video recording with 90-second limit
✓Generous free tier with video included
✓Embedded wall widgets and hosted page
✓Works on any site with 2 lines of HTML

Weaknesses

–No NPS survey or scoring features
–No email/SMS request campaigns

Best for: Founders who want video testimonials and a public wall instead of NPS surveys.

Delighted

NPS surveys

Free: 14-day trial · Paid: $224/mo

Strengths

✓Industry-standard NPS, CSAT and CES surveys
✓Beautiful, mobile-optimized survey forms
✓Automated survey distribution via email/SMS

Weaknesses

–Expensive for small teams
–No video testimonial collection or wall
–No free tier beyond trial

Best for: Teams that need a dedicated NPS and customer satisfaction survey platform.

AskNicely

NPS automation

Free: Demo only · Paid: $500+/mo

Strengths

✓Enterprise-grade NPS automation
✓Real-time alerts and response management
✓Strong integrations with CRMs and support tools

Weaknesses

–Very expensive — starts at $500/mo
–Overkill for small businesses
–No testimonial wall or embed widgets

Best for: Enterprise teams that need advanced NPS automation and response workflows.

SurveyMonkey

Survey platform

Free: 10 questions, 100 responses · Paid: $25/mo Standard

Strengths

✓Most popular general-purpose survey tool
✓Huge library of survey templates
✓Advanced analytics and reporting

Weaknesses

–Not specialized for NPS or customer feedback loops
–No video testimonial features
–Free tier is very limited

Best for: Anyone who needs to run general surveys beyond just customer feedback.

SatisMeter

Product feedback

Free: 200 responses/mo · Paid: $29/mo Growth

Strengths

✓Affordable NPS and product feedback surveys
✓In-app survey targeting
✓Clean, simple interface

Weaknesses

–Limited to in-app surveys
–No video or testimonial features
–Smaller integration ecosystem

Best for: SaaS teams that want in-app NPS surveys without breaking the bank.

Try Vouchnest free

Video testimonials, a generous free tier, and embeddable widgets — starting at $0. No credit card required.

Start free — no credit card